Delivery and returns
Given the current circumstances, we will now be posting orders three times a week rather than our usual daily drop offs. This may mean your order takes a bit longer than usual to arrive. But we're confident it will be worth the wait!
We expect to be posting first thing Monday, Wednesday and Saturdays.
Note that we use Royal Mail for our deliveries. Occasionally they experience delays, particularly given the current coronavirus situation. We therefore can't guarantee delivery dates, although we will do our utmost to get your package to you as quickly as possible.
We deliver within the United Kingdom only and orders will normally be dispatched within 24 hours. All items are shipped via Royal Mail with a choice of first or second class delivery at the following rates:
Up to £40: £3.49
Over £40: £5.45
Up to £60 £2.49
Above £60 FREE
We use packaging that is recyclable or compostable. We only purchase cardboard boxes and environmentally-friendly mailing envelopes, and we only use paper tape. We may also receive packaging and boxes that have been donated to us for re-use so your package may be delivered in a box that has been used before - that makes us happy! We also often go back in time and reuse newspapers for protecting your purchases. If you would prefer your items in a new box, please let us know when ordering and we'd be happy to do this.
We use Royal Mail for our deliveries and so print out labels ourselves onto recyclable paper and attach to your parcel using paper tape. This means no plastic sticky labels! The confirmation slip inside your parcel is printed on the same sheet of paper as the posting label so no paper is wasted. This also lets us pop a note in with your package!
If your order is a gift and you would like to leave a message, please do let us know in the special instructions and we'll handwrite a note in the package.
Please do consider the environment and reuse our packaging where possible, and compost or recycle it if you can't reuse.
If you wish to return items, please do let us know within 14 days of your receipt of the order. Goods need to be unused and in original packaging.
If you wish to return an item, please contact us here with your name and contact details, order number, details of the items you wish to return and reason. If the goods are defective, we will refund the retail price and the cost of shipping both ways.